ICEHAUS EVENTS, LLC (“Ice Haus,” “we,” “us,” or “our”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information obtained through our website, ticketing platforms, mobile applications, and in connection with our events.
Information We Collect
We may collect personal information when you purchase tickets, register for events, subscribe to communications, or otherwise interact with Ice Haus. This information may include, but is not limited to:
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Name
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Email address
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Phone number
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Billing and transaction details (processed by third-party payment providers)
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Ticket purchase history
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Device, browser, and IP address information
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Any additional information you voluntarily provide
Ice Haus does not store full credit card numbers. Payment information is processed securely through third-party payment processors.
How We Use Your Information
We may use your information to:
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Process ticket purchases and event registrations
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Provide customer support and event-related communications
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Improve our services, website functionality, and event experiences
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Send marketing communications, promotional offers, and event updates
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Enforce our policies, prevent fraud, and respond to disputes or chargebacks
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Comply with legal and regulatory obligations
You may opt out of marketing communications at any time.
Disclosure of Your Information
We do not sell your personal information. We may disclose your information only as necessary in the following circumstances:
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To payment processors, ticketing platforms, and service providers that support our operations
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To marketing, analytics, and communications vendors acting on our behalf
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To comply with legal obligations, court orders, or lawful requests
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To prevent fraud, abuse, or unauthorized transactions
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In connection with dispute resolution, chargeback investigations, or enforcement of our terms and policies
All third-party service providers are required to maintain the confidentiality and security of your information.
Cookies & Tracking Technologies
Ice Haus may use cookies, pixels, and similar technologies to analyze website traffic, improve functionality, and support marketing efforts. You may adjust your browser settings to refuse cookies; however, some features may not function properly.
Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. While no system is completely secure, we take appropriate measures to reduce risk.
Your Rights & Choices
You may request to:
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Access, correct, or delete your personal information
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Opt out of marketing emails or SMS communications
Requests may be submitted by contacting us using the information below. Certain information may be retained as required by law or for legitimate business purposes, including fraud prevention and dispute resolution.
Age Restrictions
Ice Haus events are intended for individuals 21 years of age or older, unless otherwise stated. We do not knowingly collect personal information from individuals under the age of 21.
Policy Changes
ICEHAUS EVENTS, LLC reserves the right to modify or update this Privacy Policy at any time. Updates will be posted on our website and will take effect immediately upon posting.
Contact Us
If you have questions or concerns regarding this Privacy Policy, please contact us at: